Learn Basics of Customer Experience Design at Digital Signage Expo

DESIGNERS. The artful use of digital displays, interactive technology, and digital communications networks is creating compelling and information-rich spaces for inspiration, education, and networking in retail stores, airports, museums, malls, and entertainment venues.

DSE_logoBecause designing these energy-infused spaces takes a unique set of skills and insight, the Society of Experiential Designers (SEGD) is presenting a day-long Customer Experience (CX) Workshop on Tuesday, March 10 as part of the Digital Signage Expo (DSE), March 10-13 at the Las Vegas Convention Center. Geared for designers, marketing and branding professionals, and technology providers, the workshop runs from 9 am to 5 pm and covers the basics of customer experience design.

SEGD is a global, multidisciplinary community of professionals who plan, design, and build experiences that connect people to place. SEGD’s 1700 members from 20 countries include graphic and information designers, fabricators, architects, exhibition designers, technology integrators, interaction designers, brand strategists, and others who have a hand in shaping content-rich experiential places.

The workshop at DSE will present an overview of the basics of customer experience (CX) design and technologies that can be used to create dynamic interaction, customization, and unique, attention-getting experiences.

The experts at SEGD contend it’s important for creators of customer experiences to understand what technology can and cannot deliver.

“The Customer Experience is where new technologies and design meet. When you design the new customer experience using design thinking to focus on the user, not the technology, that is when the magic happens,” said Clive Roux, CEO of SEGD. “We’re partnering with DSE to bring design, marketing, and technology together at this event to experience what is possible when design and technology work together.”

The five program modules will discuss the state of CX, how to create a seamless customer experience across multiple platforms, how to use digital displays for more engaging shopping experiences, and best practices for integrating display technology. Speakers will also discuss what is possible with new models of immersive media for public spaces.

The presentations will include insights from top CX innovators, including :

DSE is the world’s largest and longest-running conference and trade show exclusively dedicated to showcasing innovative digital communications and interactive technology solutions for customer- and employer-facing organizations. Launched in 2004, DSE was the first event dedicated to the digital signage market and has contributed to the growth of this fast-paced field.

“SEGD’s program is the perfect fit with Digital Signage Expo because our attendees are increasingly interested in integrating digital displays into their venues as part of the built environment,” said Richard Lebovitz, educational director for DSE. “SEGD understands the importance of this trend to architects and designers who are charged with incorporating digital communications into the physical spaces they are designing. The association’s educational program at DES provides a unique opportunity for the design and technology communities to share ideas, insights, and information.”

The DSE 2015 Exhibit Hall will be open March 11-12 and feature more than 200 exhibitors of technology and services including hardware, software, networking, delivery, and content. The extensive educational program features sessions such as

  • Future trends in digital signage
  • Effective integration of social and mobile technologies with digital signage
  • Digital signage on campus
  • Data visualization: Using real-time information for create intelligent, dynamic content
  • The power of video walls in retail
  • Leveraging visual communications across multiple platforms
  • Technology-enabled environments
  • Digital signage in healthcare settings
  • Reinventing the fan experience
  • Human factors in digital signage
  • Getting results in the retail world


SEGD CX Workshop at Digital Sign Expo

Digital Signage Expo 2015


Checklist for Creating Content for Digital Signage

DESIGNERS. Digital signage is quickly becoming a mainstream advertising medium. Simply look around in retail stores, shopping malls, arenas, gas stations, hotel lobbies, restaurants, and you’re likely to see one or more digital signs.

If you haven’t yet been asked to create content for digital signage, you may be soon. Digital signs are becoming more popular partly because they can display many more advertising messages (more content!) than a single, printed sign.

Users of digital signs quickly learn that the quality and the creativity of the content on the sign really matters. In the foreword to an e-book on “Content and Content Management for Digital Signage,” Digital Signage Today editor James Bickers notes that the best digital signage hardware and software will fail spectacularly if used to deliver weak, boring, or poorly designed content.

To help ensure that your creative ideas will meet your client’s needs, the digital-signage experts at Keywest Technology have developed the following checklist to help marketing managers provide clear instructions when asking a designer to produce content for digital signage.

Clearly state what you wish to accomplish. Explain precisely how the signs are to be used. Will they be informational in nature? Do you want to sell a product or service with the signs? Is the communication mission straightforward like that of a menu board? Or is the mission more nuanced?

Define your target audience. Provide as much demographic and psychographic information about your intended viewers as possible What is the age range, sex, and ethnic background of the intended viewer? What are their interests, attitudes and opinions?

Identify where the signs will be located. Giving your creative team this information will inform decisions they make later about the appearance, placement and dwell time of content they will create.

Explain desired quality. In today’s world, it is hard to imagine that the display or displays to be used won’t be HDTVs. But even if that’s the case, will they be 720p, 1080i or even 1080p displays? That information will be helpful when content is created and may reduce the need for up, down or cross conversion of video, graphics and animation content.

Prevent visual spam. Because digital signage is becoming more common, the level of “visual noise” is also increasing. This should be considered along with the sensibilities of the target demographic. Work with designers to create a pleasing visual environment that will be more readily received by a discerning audience. Avoid excessive in-your-face content that may work against the shopping experience by overloading the senses. Too much eye candy is not a good thing –it can give eye pain.

Define duration. On a macro level, your messaging will be used for a finite period before it must be updated or changed entirely. On a micro level, individual pieces of content will dwell on the screen before being updated by the next item in the list. Provide duration information about both types of messaging. This will help your team create content that can accomplish its communications task in its allotted onscreen time, while building a workable schedule for producing future content.

Discuss the number of onscreen zones desired. Give your team a rough idea of how many discrete areas of onscreen real estate you envision being used to communicate your message. Suggest what you believe should be communicated in each zone. But don’t consider this the last word on the topic. Instead, use your initial vision as a starting point to discuss and ultimately define how many zones will actually be used.

Identify existing content resources. While you will want your content to be fresh, engaging and designed to meet your communications goals, there is no sense reinventing the wheel when existing resources can be used or repurposed. For example, if you plan to use a digital sign to communicate to owners of high-performance cars while they wait in a car dealer’s service area, you might consider using an existing RSS feed of Formula One, Indy Car and NASCAR race results and news for an onscreen crawl.

If you have worked on digital signage projects before, do you think this checklist is complete? Is there additional information you wish more clients would provide before you start working on a digital sign project?

Keywest Technology is a leading provider of interactive digital signage software and players.  The company’s website includes a variety of case studies and white papers related to the many different uses of digital signs.


About Keywest Technology

White Paper: Content and Content Management for Digital Signage